Frequently Asked Questions
Everything you need to know about your Oh My Mahjong order.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your mahjong accessories sooner for your next game night.
What is your return policy?
We accept returns on unused, unopened items in their original packaging within 30 days of delivery. Please note that custom or personalized sets are final sale.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
How should I care for my mahjong tiles and mats?
To keep your set in pristine condition, wipe tiles with a soft, damp cloth and mild soap. Avoid harsh chemicals. Our play mats should be rolled, not folded, to prevent creasing.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placement and we will do our best to accommodate you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.